Insurance Auditor

Asure Recruit
£25000 - £30000 per annum, Benefits: excellent ben
10 Aug 2017
17 Aug 2017
Insurance Auditor Salary: £25,000 - £30,000 per annum excellent company benefits. -Do you have audit and motor claims experience? -Or are you a motor claims Team Leader with experience within audit and a knowledge of personal injury claims? If so, we are recruiting for a confident, friendly and professional individual with an understanding of current industry standards for Customer Service, Complaints, Compliance and Claims Management to join a dynamic and pro-active team within a successful and growing insurance company. Purpose of the Role: To conduct departmental, business and individual file, system and telephony audits within agreed SLA`s and within the business delegated authority and to identify, and recommend corrective action, to minimise leakage and improve quality. Responsibilities include: -Conduct File and Telephony Audits that will promote accuracy against agreed targets and support the growth and strategic direction of the business -Report findings to the L&D and Audit Controller and back into the business -Identify and recommend corrective action plans and training of processes to minimise leakage and improve quality to rectify all gaps in knowledge -Build relationships with all areas of the business in order that all areas of the business work alongside each other Candidates are required to have the following: -Ability to detach, and investigate and report on the facts -Detailed knowledge of claims best practice, particularly in relation to effective cost/leakage control, quality, training and compliance -Understanding of all relevant legislation impacting upon motor claims handling -Full understanding of FCA requirements and current FOS rulings, including TCF and Data Protection Regulations -Good grammar, vocabulary and excellent written and oral communication skills -Self-motivator and with good presentation skills and experience in internal and external client/supply relationship management Experience: Preferred -Minimum of 5 years insurance experience, including qualitative assessment in a motor claims environment -One year or more Audit experience Essential -Good grammar, vocabulary and an ability to explain complex insurance terminology so it is easy to understand -Understanding of current industry standards for Customer Service, Complaints, Compliance and Claims Management -Ability to identify trends and draw conclusions from audit data -Previous experience in PI MOJ claims, AD and PD claims handling For more details, please contact Rob Oxley at GerrardWhite on [Phone number removed]

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