Assistant Operations Manager (Double Glazing)

10 Aug 2017
16 Aug 2017
Assistant Operations Manager (Double Glazing) Location: Currently based in Harrietsham but moving soon to Medway City Estate in Rochester Salary: Competitive To oversee the Installations & Service Department, to take personal responsibility for everyday banking and ensure customers are receiving the highest level of customer service Responsibilities of the Assistant Operations Manager (Double Glazing): - To provide technical and administrative management support to the Operations Manager, ensuring the effective management of the Installations & Service Department - Oversee and Manage the Installers, Builders and Administration Teams - Be responsible in ensuring that the daily, weekly and monthly Departmental processes are maintained and adhered to by the Installers, Builders and Administration Team - To update Customers on a daily or an as and when basis when complaints are made, deal with them efficiently and within the appropriate time parameters - Active involvement in booking installation work and service calls with the respective Administrators - Provide accurate weekly banking forecasts and ensure such payments are collected as and when due - Consistently manage and maintain the company debt list ensuring that this is kept to a low level - To provide technical support for Installers and Building Teams in order for them to be able to work at maximum efficiency for the company - Provide daily, weekly and monthly reports to the Operations Manager as required - To be the Operations Manager's 'Right Hand Person' Requirements to become the Assistant Operations Manager (Double Glazing): - Good working knowledge of Microsoft Word, Excel or other CRM system - Previous experience of working within the Double Glazing Industry within a similar role essential - Previous experience of Installing Double Glazing advantageous - Previous experience of managing people essential, preferably within a similar role - Posses the ability to motivate others - Previous experience in a front line customer facing role essential - Previous Double Glazing fitting experience advantageous - General procedural knowledge of the Double Glazing Industry from ordering to installing - Role is predominantly office based with a very occasional site visit as and when required If you feel that you meet the above criteria of the Assistant Operations Manager (Double Glazing) role then please apply now